ok, thanks. Sent you a ticket. please read it soon. maybe for cash this gets faster?

I already posted a comment.

is this a strategy to not answer my question reasonable? Ok, I try to explain it again:
I asked for the case that the user at a "player decision" point doesn´t press the buttons, but writes a message. Instead your generic message, we need a custom option. If it is not possible to place our own message, is there a way to route to another point in the bot. Same problem since my first question.
Is that to hard to understand? A question: how much would it cost to offer me this option.

We need this vice versa. We need buttons, but a no match route. This is rule no. 1 in making bots:

The users like to try the bot, they will not follow the predesigned path. If the user don´t presses the player decision button, but writes a message instead, we will see your generic message. This means for the bot creators, we have no chance to 1. have a bot in a different language without english and 2. if we want give the bot a detailled personal touch, we have to live with these generic message. For example, would a snoop dogg bot answer: Sorry, we didn't understand that message. Tap a choice to move forward or pick one of these help options ... no, he wouldn´t :(

Another question, which could be a solution. Is there a way to route to a specific point in the bot instead the generic answer?

thats funny, because this is no specific feature, this is basic stuff. People tend to don´t follow the predesigned path, for that case, we need an editable option. In our language. This is the most basic feature of a bot, not specific ... and theoretical you have this case already. it is called "no-match route". Why it is not possible to add this to the user decision option?

No, that doesn´t work, because the no-match route will be deleted then by Sequel.

Maybe I know your software better than you - strange ...
I need user decision buttons + a no match route (or an editable fallback message) for the common case, that a user doesn´t click the buttons and writes instead. Do you understand this problem? You always try to show me other options, but that doesn´t work. I am asking for a basic feature. It is pretty standard in almost every bot out there.

you must find a way, because that doesn´t make any sense at all. I can change the NLP node to a user decision node, but if I do this, the no-match route will be deleted. Why? a generic default answer is a no go, because making bots in different languages is not possible in a comfortable way.

Thanks for your reply, but this is really not helpful. Because I NEED "player decision" at this point of the bot, but also the option for a fallback, if the user ignores the buttons and writes something. This is a common case, that users don´t follow the predesigned path and you need the option. Why it is not possible to setup "player decision" buttons PLUS a no match route. or is there another way to hack that?