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When people are clicking get started, nothing is happening, thus prompting my response on Facebook itself to come up - which is fine, but then the options are not given: See the prompt from sequal chatbot are supposed to come after these two sentences.


Chatbot 
http://www.desrocheshotel.co.za/category/specials-promotions/ 

Facebook ID 

395468807278720

claudia@innovativemarketing.co.za please - the current one is judd@innovativemarketing.co.za however I would like to change it, as I will be working with these.

Hi there, I have not heard back from you - please would you kindly attend to my queries and respond. Also, I would like to change the email address linked to this account to claudia@innovativemarketing.co.za please help me. Thanks.

Also, why sometimes do I click the 'get started' and nothing happens? People dont know that they are supposed to type 'restart'


Can you please help me with these issues. Thanks.

Also, when I click 'get started' this comes up - is there anyway of 'if this happens' taking the person to the options just after the welcome and removing the 'sorry we didnt understand' because most people dont know what a bit is?



Facebook ID 850286611669693

This is the episode on the bot https://www.onsequel.com/channels/41397/episodes/68064/trees/68055

The problem is, when people dont click 'get started' and they type anything, then that 'i dont undestand' bit comes up... What can we do to resolve this?


Sorry - I seem to have gotten them working nicely now. Thank you - just needed help with that response. Can you maybe escalate the query?

Can it be removed? As people respond and then that comes up and has no significance?

Is there a way of removing the text 'sorry we dont understand' to turn it off completely?

Also, if I want to change the 'sorry we dont understand what you are saying' to something else, how can I do that?