Thanks for the question! Right now, we're seeing that it is taking anywhere between 3 and 4 weeks for Bots to work through the approval pipeline over at Facebook.

Here is a link from Facebook that gives an overview of the App Review process and should be a nice starting point for you: https://developers.facebook.com/docs/messenger-platform/app-review

Sorry you're having trouble here - don't worry though, we will get you taken care of!

I just sent you an email with some questions and details :)