Hi, I've been testing my bot for a while.
and the user have a tendence to "type" instead of using button that I provided.
It's like 90% of them.
And everytime they type something, the bot is always stop functioning, although I already set a "Global NLP" and the fallback answer for that.
This is a user always type:
how are you
(you know typical chatbot question)
I set answer for it in Global NLP, but still the bot stop working
Is there any way to make sure that if a user type something then the bot will reply appropriately?
Customer support service by UserEcho