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how to make bot say "i don't understand" if user typed something in instead of picking a user choice

akita 7 years ago • updated by Praveen Srinivasaiah (Admin) 7 years ago • 1

on kik, you can still send normal text messages instead of being forced to only use the user choices. how do i get it so that if the user does send text that isn't a user choice, i can send them back to the choices? 


like the nlp fallback button, but for user choices. or can you combine them?

Under review
Praveen Srinivasaiah (Admin) 7 years ago

The only option in this case is to use NLP fallback button where it picks either the NLP keyword or the user choice.

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