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Bot stuck after pressing on FB 'Get Started' button

8 years ago • updated by 8 years ago • 3

I've created 3 episodes: 1st time user (default start node), returning user (returning user start node) and main experience (default start node). First 2 episodes display a short message and point to 3rd episode.

I wan to test the experience of a 1st time user so every time I finish the 3rd episode, I delete the conversation from the messenger page.

The next time I got to the page's bot (m.me/<my bot name>), I click 'Get Started' and then I'm stuck. Can't do anything.

What am I doing wrong?

Thanks,

Tzahi

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8 years ago

Hi Zach,

So, in case where you delete the chat/conversation, it will take you to the last restore point (where you deleted the chat/conversation) and see options (Continue and Stop). Choosing Stop will stop the bot chat and selecting "Continue" will continue the bot further. This is per the design.

What exactly is the use case you want to test here?

8 years ago

Hi Praveen,

I wish to be able to restart the first episode (1st time user) after I finished the main experience. So I thought that by deleting the conversation, I will be able to.

8 years ago

Zach,

If you wish to restart, all you need to do is type in /restart at any point of time in the chat. This will reset the bot and start over from the beginning.

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