I've been trying to send broadcasts from my OnSequel bot today, but none of them were delivered. Please, let me know whether this feature is active currently and when will this issue be fixed?
Could you please point me to your bot link at onsequel.com?
Yes, sure, here is the link https://www.onsequel.com/channels/11671/episodes/20160/trees/20153 Thank you!
So, you set a specific date/time for broadcast and it didn't trigger this episode?
BTW, did the Re-engagement episode work in this bot?
Yes, both re-engagement and broadcast messages didn't work.
1) I have created an episode with simple text copy.
I have tried publishing and unpublishing episodes, but this didn't help.
Due to the high volume of messages being sent at a specific time, it may take between 15 and 30 minutes for your broadcast to reach users, or at times a little more time depending on the scheduled messages.
Could you please add the date/time in both re-engagement and broadcast and let me know if it works in your bot?
We created 4 episodes:
I tested out in your bot with a specific date/time for Broadcast and Re-engagement, and both of them worked fine. Here is the screenshot attached.
Okay, I have just tried sending a broadcast, it all worked now. Thank you for looking into this issue. Appreciate your help.
Awesome! Good luck with your bot:)
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