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Answered

chatbot let agent takeover

Nogga 2 years ago updated 2 years ago 4

My chatbot is a bit too enthusiastic, even when my users say "stop bot" every time they send a message it will say one of the following:


Hello! Nice to hear from you. Tap "Restart Bot" to start the bot.


or 


Sorry, we didn't understand that message. Tap a choice to move forward or pick one of these help options:


Is there any way to get it to completely stop? 


Thanks! 

Answered

I'm afraid these are standard messages we use across all bots.

The  message itself is not the problem. How can I stop the bot from reacting when I pick the conversation up myself with the customer?

I'm sorry, didn't get you. Could you pls be more specific with your case?

Of course :) 


Even when a customer clicks on "stop bot" it agrees to stop. But as soon as they message again, it kicks back in with: 


Hello! Nice to hear from you. Tap "Restart Bot" to start the bot.

or 

Sorry, we didn't understand that message. Tap a choice to move forward or pick one of these help options:


When the customer taps on "Stop bot", we want it to completely stop sending messages. How do we stop it?