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chatbot let agent takeover

Nogga 7 years ago • updated 7 years ago • 4

My chatbot is a bit too enthusiastic, even when my users say "stop bot" every time they send a message it will say one of the following:


Hello! Nice to hear from you. Tap "Restart Bot" to start the bot.


or 


Sorry, we didn't understand that message. Tap a choice to move forward or pick one of these help options:


Is there any way to get it to completely stop? 


Thanks! 

Answered
Praveen Srinivasaiah (Admin) 7 years ago

I'm afraid these are standard messages we use across all bots.

Nogga 7 years ago

The  message itself is not the problem. How can I stop the bot from reacting when I pick the conversation up myself with the customer?

Praveen Srinivasaiah (Admin) 7 years ago

I'm sorry, didn't get you. Could you pls be more specific with your case?

Nogga 7 years ago

Of course :) 


Even when a customer clicks on "stop bot" it agrees to stop. But as soon as they message again, it kicks back in with: 


Hello! Nice to hear from you. Tap "Restart Bot" to start the bot.

or 

Sorry, we didn't understand that message. Tap a choice to move forward or pick one of these help options:


When the customer taps on "Stop bot", we want it to completely stop sending messages. How do we stop it? 


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