Bot stopped after updating/ publishing (multiple times) FB Messenger

Sophie from Art of Small Steps 4 years ago updated by Praveen Srinivasaiah (Admin) 3 years ago 13

Dear staff,

so far sequel is amazing, and I keep thinking maybe I'm doing something wrong.

I'm in testing my possibilities, but as some previous topics already covered it, bot is only working on the first publish. If I add some content, new episode, it doesnt. Meanwhile, if I duplicate the same bot, assign a new page, works flawlessly. I have some serious plans with frequent updating, so please help me figure out what is wrong.

Second test: https://www.onsequel.com/channels/19620/episodes/33530/trees/33521

Assigned page:https://www.facebook.com/P-K-V-b%C3%A9ta-219047234786348/?fref=ts

Here I tried an episode with a re-engage node with an exact timing to see if bot initiated new content gets through, but not.

Also, the journey stopped when multiple user choices was there, i tried to click one of them again, then on FB some typing animation was showing, but again, nothing. Typed /restart several times.

I haven't tried unpublish/republish, only updates.

I was figuring one thing, one branch is a loop, on purpose. User gets a random content, delay for 24 hours (during testing it was 1 minute) and after it goes back to a node before. Could it be the problem?

Any clue?

Thanks in advance.


Under review

Hi Sophie,

Welcome to Sequel!

I've gone ahead and unlinked the FB page from your bot. You will now need to publish your bot again and select the FB Page. Once this is done, let me know if there are any issues you are facing playing the bot on FB messenger.

I have the same problem. can you help me?

My messanger worked yesterday and in the other day he didnt answer

Please point me your bot link at onsequel.com and I'll be able to fix the issue.


I've unlinked the FB page from your bot. You will now need to publish your bot by selecting the FB page in the list. Let me know if there is any issue.

Under review

i have same problem after several update FB bot didnt answer

I've unlinked the FB Page from your bot. You will now need to publish your bot again and choose the FB page in the dropdown list. Let me know if there is any issue you see in the bot while chatting.


i've the same problem

bot work perfect first time but after a while stopped without any reason

i wish that u can resolve this problem cuz ur bots are amazing and really easy to deal with

my fb messenger bot is https://www.onsequel.com/channels/19930/episodes/34152/trees/34143
waiting ur help ..

Under review

Issue has been fixed now. If anyone still has issues with FB bot not responding, please email me at help@onsequel.com.


Williams - It looks like your issue has been fixed via email support.